Frequently Asked Questions

If you would prefer to review the written answers to your most frequently asked questions, use the list of links below to find your topic.

• Login and Registration (Creating an Account)
• Purchasing / Payment
• Accessing Training / Retrieving Certificates
• Relaunching Completed Trainings
• Exam Failure Process

Login and Registration (Creating an Account)

If you are already a registered learner you may login by simply clicking the Go to Login/Register link and then entering your email address and the password you created during registration.

I am a new learner...
New Learners may browse our training modules without logging in, however, if you do wish to purchase or access training you must create an account. There is no cost to create your account with us, simply click the Go to Login/Register link and click on the "Create an Account" button.  The system will ask you to enter your name and email address and it will ask you to identify which "State" and "School District/Group" you are with. You will select your school district from the 2 drop-down menus. Then create your password. It must be at least 4 characters in length and is case-sensitive, meaning that if you use CAPital letters you must always type it the same way. "Tennis" does not equal "tennis".

Purchasing / Payment

To browse or purchase training, click the Browse Available Training link. You may browse by page or by category, or you may use our search feature at the top of the page to seek keywords or a specific title. Once you add trainings to your cart, the checkout process is just like any other online store. You have the option of purchasing by credit/debit card, check/money order, or using a coupon code supplied by your employer.

Accessing Training / Retrieving Certificates

To access training modules which are currently in progress you must login and then click the Go to My Training link which appears after you login. This will take you to the area of our site where you may access trainings currently in progress as well as retrieve Certificates for work which is already completed. Not sure where to find your Certificates? Just click HERE to see a screenshot showing where Certificates which have been earned may be found. NOTE: If you have not actually purchased any trainings yet (even those with coupon code), then you won't see any trainings in your training area.

Reopening Completed Training

Once a course is completed it is removed from the Start/Continue Training list and marked as "Completed" under the View Records / Reopen Courses tab. The course may be relaunched from this area by clicking on link to the course in the list and then clicking on the "Reopen" link on the page which opens. This will place the course back on the list under the Start / Continue Training tab and may be re-opened as it has been before.

Exam Failure Process

Most of the exams associated with our online trainings have a passing requirement associated with them. Learners that fail to meet the passing requirements within the given number of attempts may be required to repurchase the training program in order to have their exam attempts reset. Every exam you take with us will include these instructions as well. If you do fail an exam and repurchase the training program, you must CONTACT SUPPORT to request that your exams be reset. This is NOT an automated process.