Our support team is available from Monday through Friday from 9:00AM - 9:00PM Eastern Time. Requests for assistance are handled in the order in which they arrive. Those requests received during business hours can generally expect a response within 2 business hours, if not sooner. During periods of increased activity, response time may be longer.

New Learner? We suggest reviewing our Quick Start Guide or take a moment to review our HELP page Many learners find the answers to their questions using these resources.

Enter Your Request - Please provide as much detailed information as possible.

Include a detailed description of your issue so that the team may assist you as quickly and effectively as possible. Emails such as "Having trouble with training," don't give us much information to help you. If you receive an error message or other information from the system, please include this in your request to the support team.

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The reason we use this support form is because it provides us with useful information about your computer configuration which helps us to troubleshoot.

Non-Technical Questions: Support requests must be limited to technical or billing questions only. For information about the trainings, please browse our website. For information about your district's hiring procedures, please contact your school district directly. Please understand that we value your feedback and wish to support you but learners who are experiencing challenges must be our first priority.

Live Chat is now available during business hours (see at left) for those preferring this option.